Last Updated: Month 2025
These Terms govern your use of Renoch's websites, mobile applications, hardware products, and EV services. By using our services, you agree to abide by the following terms:
1. Eligibility
Users must be:
- 18+ years of age
- Legally authorized to operate a vehicle or manage a business account
2. Use of Services
You may use our services for personal or business EV charging purposes. You agree not to:
- Misuse Renoch chargers or tamper with hardware
- Attempt to reverse-engineer our systems or software
- Share unauthorized access or credentials
- Interrupt or overload network or physical infrastructure
3. Intellectual Property
All trademarks, logos, software, hardware designs, and content are the property of Renoch/Amphere Technologies and may not be copied or reused without permission.
4. Pricing & Payment
- All prices for hardware, charging, or services are shown in INR or AED depending on region.
- Payments via Renoch platforms are secure and powered by verified payment gateways.
- Taxes, delivery, or installation charges may apply based on the transaction.
5. Refund & Cancellation
Charging Sessions:
Renoch integrates with trusted third-party services for critical functionality:
- Prepaid sessions are non-refundable after the session starts.
- Cancellations before session initiation are refundable.
Hardware Sales:
- Refund requests accepted within 7 days of delivery if unused.
- Returns must be in original packaging with proof of purchase.
- Installation or site-work charges are non-refundable.
6. Warranty Policy
Renoch products come with a standard warranty (duration varies by model). Warranty excludes damage from:
- Electrical surges
- Improper installation by unauthorized parties
- Natural disasters or user negligence
7. Maintenance & Support
We offer:
- 24/7 Support via app, phone, and email
- Spare delivery within 4 to 24 hours, based on location
- Pan-India on-ground service and UAE team
8. Limitation of Liability
Renoch shall not be liable for:
- Grid-related power fluctuations
- User-side EV malfunctions
- Indirect, incidental, or consequential damages
9. Modifications to Terms
9. Modifications to Terms
10. Legal Jurisdiction
These Terms are governed under the laws of:
11. Updates to Policy
This policy may be updated occasionally. We will notify users via app, website, or email.
- India (for Indian operations)
- UAE (for UAE operations)
All disputes will be subject to respective jurisdictions.
12. Contact Information
Renoch (Amphere Technologies Pvt. Ltd.)
First Floor, M&M Tower, Manipal Industrial Area, Karnataka – 576104