Effective Date:
At Renoch, your privacy is important to us. Whether you’re using our EV charging stations, managing your wallet in our mobile app, or simply browsing, this policy explains how we handle your personal information—clearly, responsibly, and with transparency.
1. Information We Collect
To deliver a smooth and reliable electric vehicle charging experience, we collect the following types of data:
- Personal details: Name, email, phone number, and vehicle info
- Location data: Used to show nearby EV charging points and track sessions
- Payment info: Card, UPI, or wallet details (securely handled via third-party gateways)
- Device Data: IP address, browser, OS, and app version
- App usage data: Session history, wallet balance, interaction logs
2. How We Use Your Information
Your data helps us improve and personalize your experience. We use it to:
- Provide and optimize EV charging services through our app
- Manage your digital wallet for seamless payments
- Send essential service alerts, feature updates, and offers (if you’ve opted in)
- Meet legal, regulatory, or security requirements
3. When and Why We Share Your Data
We don’t sell your data. Ever. But we may share limited information with:
- Payment processors to complete transactions securely
- Charging station partners to enable access and support
- Government or legal bodies, if required by law
This is done only when necessary, and always with care.
4. How We Keep Your Data Safe
We use strong encryption, secure servers, and industry best practices to protect your data. Still, no online service can guarantee 100% security—so we continuously monitor and update our systems.
5. Data Retention
We retain your personal data only for as long as it’s needed—to deliver services or meet legal obligations. After that, it’s securely deleted or anonymized.
6. Your Rights and Choices
You’re always in control. At any time, you can:
- Access the data we hold about you
- Correct or delete your information
- Opt out of non-essential communications
Just contact us at sales@renoch.in to make a request.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If anything important changes, we’ll let you know via the app or email. Using our service after that means you’re okay with the updates.