Last Updated: Month 2025
Renoch, a brand under Amphere Technologies Pvt. Ltd., is committed to protecting your privacy while delivering high-performance EV charging and software services across India and the UAE. This Privacy Policy outlines how we collect, use, share, and protect your data across all digital platforms and services.
1. Information We Collect
We may collect the following types of data:
- Personal Information: Name, email, phone number, address, vehicle details
- Usage Information: Charger usage logs, energy consumption, app interactions
- Location Data: For finding nearby chargers or tracking installations
- Device Data: IP address, browser, OS, and app version
- Payment Information: When making transactions via our app or web portal
2. How We Use Your Information
Your data helps us:
- Enable EV charging sessions and manage your charging history
- Optimize charger performance and load management
- Provide location-based charger recommendations
- Process orders, invoices, refunds, and service requests
- Offer technical support and timely updates
- Improve mobile app and web platform features
- Send notifications, promotional offers, and service alerts
3. Cookies & Tracking
Our websites and apps use cookies and similar technologies to
- Analyze user behavior
- Store preferences and session data
- Measure marketing effectiveness
You can modify cookie settings through your browser.
4. Data Sharing & Disclosure
We do not sell your personal information.
We may share information only:
- With internal teams for operational delivery
- With logistics, payment, or service vendors under NDA
- When legally required by courts or law enforcement
5. Third-Party Services & Integrations
Renoch integrates with trusted third-party services for critical functionality:
- Google Maps, Mapbox: Charger location discovery
- Razorpay, Stripe: Secure payment processing
- Firebase, Twilio: Communication & push notifications
- AWS, Google Cloud: Hosting & analytics
- OCPP platforms: Charger-to-cloud sync
Each third-party provider operates under its own privacy policy. We ensure only essential data is shared securely.
6. Data Retention
We retain personal and session data:
- As long as your account is active
- To comply with financial, warranty, and regulatory requirements
- Or until deletion is requested (as per applicable law)
7. Data Security
We apply industry-grade encryption, secured APIs, and access controls to safeguard your data.
8. Your Rights
You have the right to:
- Request a copy of your stored data
- Edit or delete your data
- Opt-out of marketing communication
To exercise these rights, email: privacy@renoch.in
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect their data.
10. International Usage
We operate in India and the UAE. Your data may be processed across both regions in compliance with local laws.
11. Updates to Policy
This policy may be updated occasionally. We will notify users via app, website, or email.
12. Contact Information
Renoch (Amphere Technologies Pvt. Ltd.)
First Floor, M&M Tower, Manipal Industrial Area, Karnataka – 576104